Effective Date: 10/07/2026
Welcome to our delivery service. These Terms and Conditions govern your access to and use of our website, mobile application, and delivery services. By placing an order or using our services, you agree to be bound by these Terms and Conditions.
1. Our Services
We provide delivery services for groceries, restaurant meals, shopping items, pharmacy products, and other eligible goods from participating merchants within our service areas.
2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. By using our services, you confirm that the information you provide is accurate and complete.
3. Orders
- All orders are subject to acceptance and availability.
- Prices, products, and promotions may change without notice.
- We reserve the right to refuse or cancel any order at our discretion, including where fraud or unauthorized activity is suspected.
4. Pricing and Payments
- All prices are displayed in the applicable currency.
- Delivery fees, taxes, and other applicable charges will be shown before you complete your purchase.
- Payment must be completed using an accepted payment method unless Cash on Delivery is offered and selected.
5. Delivery
We aim to deliver orders within the estimated delivery time. However, delivery times are estimates and may be affected by traffic, weather, merchant preparation times, or other circumstances beyond our reasonable control.
Please ensure your delivery address and contact information are accurate. We are not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
6. Cancellations and Refunds
Order cancellations and refunds are subject to our Cancellation Policy and Refund Policy. Please review those policies before placing an order.
7. Customer Responsibilities
You agree to:
- Provide accurate and up-to-date information.
- Be available to receive your order at the delivery location.
- Use our services only for lawful purposes.
- Treat our employees, delivery personnel, and partners respectfully.
8. Prohibited Activities
You must not:
- Use our services for unlawful or fraudulent purposes.
- Interfere with the operation or security of our website or services.
- Provide false or misleading information.
- Attempt to gain unauthorized access to our systems or accounts.
9. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is owned by us or our licensors and is protected by applicable intellectual property laws. You may not copy, distribute, or use our content without prior written permission.
10. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability for any claim relating to an order will not exceed the amount paid for that order.
11. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
12. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.
13. Governing Law
These Terms and Conditions are governed by the laws of the country or state in which our business operates, unless otherwise required by applicable law.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us using the contact information provided on our website.