Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and delivery services.
1. Information We Collect
We may collect the following types of information:
- Name
- Email address
- Phone number
- Delivery and billing addresses
- Payment information (processed securely through third-party payment providers)
- Order history
- Device information, browser type, and IP address
- Location information (when required to provide delivery services)
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your orders
- Process payments
- Provide customer support
- Improve our services and website
- Send service-related updates and notifications
- Comply with legal obligations
3. Sharing Your Information
We may share your information with:
- Delivery drivers and logistics partners to complete deliveries
- Restaurants, grocery stores, and retail partners that fulfill your orders
- Payment service providers to process transactions
- Service providers who help operate our business
- Government authorities when required by law
We do not sell your personal information to third parties.
4. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of electronic transmission or storage is completely secure.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance our services. You can manage cookie preferences through your browser settings.
6. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Request a copy of your personal data
- Withdraw consent where processing is based on consent
7. Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Third-Party Services
Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices or content of those third parties.
9. Children's Privacy
Our services are not intended for children under the age required by applicable law to use our services independently. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes become effective constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact information provided on our website.