Thank you for using our delivery service. We are committed to providing a reliable and satisfactory experience. Please read our refund policy carefully.
1. Order Cancellation
- Orders may be canceled before they have been accepted or prepared by the store or restaurant.
- Once an order has been confirmed, prepared, or dispatched for delivery, it may not be eligible for cancellation or a full refund.
2. Refund Eligibility
You may be eligible for a full or partial refund if:
- Your order was not delivered.
- You were charged incorrectly.
- The wrong items were delivered.
- Items were missing from your order.
- Your order arrived significantly damaged or unusable.
3. Non-Refundable Situations
Refunds may not be provided if:
- You entered an incorrect delivery address or contact information.
- You were unavailable to receive the order.
- The delivery was delayed due to circumstances beyond our control, such as severe weather, road closures, or other unforeseen events.
- You simply changed your mind after the order had been prepared or dispatched.
4. Refund Process
If you believe you are eligible for a refund, please contact our customer support within 24 hours of receiving your order. Include your order number and a description of the issue. Photos may be requested for damaged or incorrect items.
After reviewing your request, we will notify you of the outcome. Approved refunds will be processed using the original payment method.
5. Processing Time
Approved refunds are typically processed within 2–3 business days, depending on your payment provider or financial institution.
6. Contact Us
If you have any questions about this Refund Policy or wish to request a refund, please contact our customer support team through the contact information provided on our website.
Email: support@zippgo.co Tel: 071 701 3439